Lindsey Felding

Information Technology Specialist

Austin, TX

Experienced Armed Forces Veteran with a strong background in IT support, cybersecurity, and cloud virtualization. Proven ability to resolve complex technical issues, minimize downtime, and enhance customer satisfaction while dedicated to maintaining secure and efficient IT environments.

Skills & Technologies

AWSAzure CloudElasticSearchActive DirectoryCybersecurityFirewallsGroup PolicyMDMWeb SecurityG SuiteGitHubJiraKali LinuxWiresharkZapierPythonReactNext.js

Professional Experience

Service Desk Technician III

06/2022 - Current
AstreyaAustin, TX
  • Managed configuration, testing, and deployment of IT-related equipment, ensuring security adherence.
  • Resolved 30+ technical inquiries daily with high customer satisfaction.
  • Authored extensive knowledge base with 200+ solutions, decreasing resolution times for 5,000+ employees.
  • Supported IT ticketing system process improvements.

Network Engineer Intern

02/2022 - 04/2022
NorthStar-TekAustin, TX
  • Conducted manual interface configurations on over 50 devices including subnet VLANs.
  • Assisted in designing and deploying large-scale LAN/WAN infrastructure.
  • Emphasized robust security measures for high network uptime.

Information Security Analyst Intern

11/2021 - 01/2022
ACI LearningSan Antonio, TX
  • Installed and supported Windows/Linux systems on 150+ workstations.
  • Identified system compromises using penetration testing and vulnerability scanning.
  • Secured network endpoints via ACLs, MAC filtering, and Group Policies.

Tactical Operations Manager

12/2009 - 10/2018
United States Armed ServicesWorldwide
  • Managed advanced communications and info systems in a Tactical Operations Center.
  • Enhanced data processing efficiency for 150+ soldiers via Excel and third-party solutions.
  • Strategic initiatives and secure information flow management.

Education

B.S. Management Information Systems

Strayer University Austin

03/2021 - 03/2021

Honor ScholarSumma Cum Laude

Certifications

  • Certified in Cybersecurity (CC)

    ISC2

  • Security+

    CompTIA

  • Certified Ethical Hacker

    EC-Council